Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Contact the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

We are aware that many of our referral partners have changed their ways of working in order to provide services safely during this time, and their offices may be closed.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

3. Contact your nearest foodbank centre. 

You can find details of our location and opening times here. During the current emergency we are continuing to operate a collection service. However, if you contact us by phone or email in advance and give us your voucher code, we can arrange to have your parcel of three days of emergency food prepared and ready for you when you come to the food bank.

We are not able to deliver food parcels, but if you are unable to come to the food bank your local council or support group may be able to help. Our local support group is Chase Coronavirus  Support Network – you can contact them by phone or online:

Telephone 01543 220124

Email [email protected]



If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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